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Down to Business: Seven tools for sharpening your competitive edge

Posted on July 12, 2014 by Andy Singer

In order for us to stay on top, we must take time to sharpen our competitive edge. As a busy executive or business owner, your days can turn into weeks and the weeks can turn into months before you know…

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Posted in Leadership

Down to Business: Expand your business with the 80/20 rule

Posted on April 28, 2014 by Andy Singer

The 80-20 rule, or sometimes called Pareto’s Principle, is not just a tool for statistical analysis. It can be an extremely useful tool to help guide and focus your efforts during the day and help expand your business. Let’s take…

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Posted in Time Management

Down to Business: Seven secrets to energized customer service

Posted on April 18, 2014 by Andy Singer

Excellence in customer service is a key attribute of many dominant brands. Consistently providing customers with a superior customer service experience requires an energized, motivated and knowledgeable customer service team. The key to providing an exceptional customer service experience is…

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Posted in Customer Service

The Ten Hidden Costs of Selling on Price

Posted on November 26, 2013 by Andy Singer

The Ten Hidden Costs of Selling on Price Price is a tool in the sales person’s toolbox, but it is often a tool that is taken out of the toolbox far too often. Besides the obvious reduction in margin and…

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Posted in Product Management, Uncategorized

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